Rittal offers customers all over the world a comprehensive and customisable service portfolio for enclosure climate control. We spoke to Judith Kötzsch, Rittal Global Service Director, to find out just how far the Rittal service goes.
Text Dr. Jörg Lantzsch ––– Photography
Judith Kötzsch
Service Director Rittal Global Service
Ms. Kötzsch, when it comes to cooling unit service, what do companies expect nowadays?
In terms of service concepts for cooling units, our customers’ key requirements are availability, energy efficiency and sustainability. They want to see their costs going down and, of course, a high level of system availability must be ensured at all times. That’s precisely why we offer our Smart Service solution – it meets these needs perfectly.
In concrete terms, how do you meet this demand for high availability?
The browser-based Rittal Smart Service application visualises operational performance and adds useful recommendations to messages. What’s more, additional sensors can be added in, too.
All Blue e+ units that are connected to our Smart Service solutions can be monitored both centrally and remotely. In the event of an operating fault or an upcoming need for maintenance, operators are notified centrally via the Smart Service application – they don’t need to be anywhere near the unit at the time. Data-driven recommendations and the option of targeted remote diagnosis ensure rapid troubleshooting and, therefore, the high level of availability that’s wanted.
Can Rittal take on the monitoring of the units?
Yes, we’re happy to offer our customers this additional service. With the Smart Service solution, Rittal can not only perform monitoring for customers, but also carry out troubleshooting and optimally plan and implement targeted maintenance measures. This means users can hand over the maintenance of cooling units to the Rittal service experts, leaving them free to focus on their core business.
