The magazine of Friedhelm Loh Group

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Experience –

Customer Relationships: What matters to you?

While carrying out research for this article, we asked a number of companies what they currently see as being particularly important when it comes to customer relationships. We’d now like to ask you the same question. Tell us what you think matters right now when working with customers, ideally by sending an e-mail to: betop@friedhelm-loh-group.com

“The most important thing in customer relationships is continuously offering your customers added value. Just maintaining the status quo doesn’t cut it. Given the rapid pace of global innovation, current offerings need to be constantly improved and new ones developed. That requires us to work closely with customers to understand their challenges.”

BRENDEN FRITZ,
President Automated Drive Systems, USA

“As a company that is highly committed to sustainability, we also believe in long-term commitments in our customer relationships, with a high level of mutual trust. Establishing and cultivating this trust calls for transparency, honesty and consistency in our actions.”

DR. FIETE DUBBERKE,
Managing Director of WestfalenWIND IT GmbH & Co. KG

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